Returns & Refund Policy
At Rais & Sons Inc, your satisfaction is our priority. We offer a simple, 30-day hassle-free return window on all eligible merchandise.
How to Return an Item in 4 Easy Steps
Initiate Request
Email Sales@raisandsonsinc.com with your Order ID and reason for return.
Get RMA Label
We'll issue a Return Merchandise Authorization (RMA) and prepaid shipping label.
Ship Item Back
Pack the item securely in original packaging and drop it off at any authorized carrier location.
Receive Refund
Once received and inspected at our Austin facility, your refund will be processed in 3-5 days.
1. 30-Day Return Window
You have 30 calendar days from the date of delivery to return an item. To be eligible for a full refund, items must be unused, in the same brand-new condition that you received them, and in the original manufacturer packaging with all seals intact.
2. Non-Returnable & Restricted Items
For health, hygiene, and consumer safety reasons, certain categories cannot be returned once opened:
- Perishable grocery items, sauces, and gourmet food products.
- Opened health vitamins, nutritional supplements, and dietary formulas.
- Cosmetics, skincare serums, and personal care products with broken hygiene seals.
- Gift cards and clearance promotional blowout items.
3. Damaged or Defective Items
If your merchandise arrives damaged in transit or defective, please contact our support team immediately within 48 hours of receipt at Sales@raisandsonsinc.com. Include clear photos of the damaged packaging and product. We will dispatch a replacement immediately at zero additional cost or issue a 100% full refund.
4. Return Shipping Fees
If the return is due to an error on our part (such as an incorrect item or damaged delivery), Rais & Sons Inc covers all return shipping fees. For buyer remorse or voluntary returns, a standard return shipping fee may be deducted from your final refund total.
Need Help Starting a Return?
Our customer care team is available to assist you Monday through Friday.